Support

Firstly, please verify the product here to make sure you buy the authentic products from Leiom . 

Secondly, if you are sure the product is authentic, and the product is within warranty, please direct to where you bought the device or claim a warranty here.

Finally, if your case is not handled properly, please send an email to Info@leiomvape.com, we will response to you asap.

The puff count of a disposable vape pen is the approximate number of puffs estimated before the disposable device needs to be thrown away. However, the puff count can be significantly reduced by your own vaping style. If you take frequent puffs or longer and deeper inhalations, this can cause the disposable vape pen to stop working more quickly. 

Disposables are engineered to run out of e-liquid at the same time the battery runs low. However, there may be instances where your disposable vape pen will run out of e-liquid before the battery is out or even run out of battery before the e-liquid runs out.

If your disposable vape pen isn't working or hitting properly, then try inhaling with your finger over the air vent or airflow sensor or lightly blowing into the device's intake vents to clear them from any blockages.

If your disposable vape pen is leaking, then this could be one of two reasons. You are inhaling too hard on the mouthpiece, which results in e-liquid spitting into the chimney, or it can be due to a manufacturing flaw.

Many problems are caused by using the wrong charger or plug. Please make sure you are using the right charger provided. Then, ensure that the charger and battery terminals are clean – if not, clean them with a cotton bud.

Any questions, please feel free to contact us by email to support@Leiomvape.com, we will response to you asap.

Warranty Policy

Artificial damage and problems caused by misuse are not covered by warranty.

Any hardware cracking, modification is at your own risk, it will void the warranty.

If the product happens to be faulty at the time of arriving, please contact us immediately prior to using it

How to submit a warranty claim?

Before you submit a warranty claim, please make sure that you have the following:

Date of purchase is within the 7 days Warranty Period；

Copy of receipt or proof of purchase；

Authentic code which is located on the package;

Pictures or videos showing the problem of your device.